Thursday, November 17, 2011

Web Browser Display - Blackboard Issue Resolved

The web browser display issue in Blackboard that I emailed you about on November 1 has been resolved. If you are still experiencing this issue (see attached) you need to clear the cache in the browser you are using. Below are instructions for clearing your cache in both Internet Explorer and Firefox:

·        Internet Explorer (version 9):
1.      In the browser menu bar click Tools
2.      Click Internet Options
3.      Click the Delete button under the Browsing History section. Be sure that Temporary Internet Files is checked.
4.      Click Delete.
5.      Finally, refresh (F5) your browser and all the images in Blackboard should appear correctly.

·        Firefox (version 6):
1.      In the browser menu bar click Tools.
2.      Click Clear Recent History. Be sure that Cache is checked.
3.      Click Clear Now.
4.      Finally, refresh (F5 / Ctrl + R) your browser and all the images in Blackboard should appear correctly.

If you need any further assistance, please don’t hesitate to contact me. 

MCCC e-Learning and Instructional Support

Tuesday, November 1, 2011

New Browser Display Issues in Blackboard

Recently, there was an update to both Internet Explorer and Firefox browsers that affected the instructor’s view in Blackboard. This issue seems to be most prevalent in Internet Explorer 9 and Firefox 7. Specifically, there are a number of images that aren’t displaying correctly throughout Blackboard, from the instructor’s view, when using one of the affected browser versions (see red arrows below for examples). 

For the most part, this issue isn’t serious and only affects the instructor’s view. However, instructors using browsers affected by this issue will notice that when they attempt to “Edit” an item in Blackboard the “Edit” area isn’t visible. You can overcome this issue by clicking directly above “Adaptive Release” in the area above the dotted line (see red arrows below indicating where to click to Edit).

I apologize for any inconvenience this may cause. If you have any questions, please don’t hesitate to contact the e-Learning department at (734) 384-4129.